Five Stars Movers

Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said “ok bring everything back up then” did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor. The last email I received after that said “I’m working on it I think I will load up over the weekend I will let you know as soon as finish loading up the semi.”

The next thing I heard was that the truck was 5 miles from the new city WITH MY FURNITURE ON IT! I had NO warning and was told that if I couldn’t accept delivery I would be charged for holding the truck up. I pointed out that I wasn’t even in the city and that it was 2pm on the Friday of a holiday weekend and I had no warning at all.

I ended up having to scramble to get a storage unit in about 1 hour, have a friend take $3300 out of a bank to pay them on site because they refused to unload unless I had the cash. In addition, I had to pay $800 for an additional shuttle truck because I didn’t have time find a place that could fit the big truck.

As I communicated this all I got was defensive attitude and no accountability. Even as I was trying to work this out with them they simply stopped responding to my emails. I believe they have predatory pricing. They low ball quotes but will to all they can do add additional charges when they have the customer over a barrel. I will NEVER use this company again and hope no-one else does. It’s sad that a company can stay in business with an attitude and communication like this. It’s well worth paying more initially for a reputable, honest moving company. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5000

I move from Boston to California after searching for the right moving company. I choose Five Stars. Good reviews with the BBB and Yelp. They guarantee pick up date with window of 21 days for delivery and delivery did arrive in California 14 days after pick up. Overall great service. Sales very easy do deal with the locals. The crew was very professional and friendly and the crew in California was also very nice to deal with. They put my furniture the way I wanted in the house. Thank you five stars movers.

Service cost: $3500

These Guys are not professional at all, bad behavior and overcharged, broke your stuff and rude on site people.

I had 1200$ Dinning table + Artificial Plant both broken and they said it's covered and claim a file. now they settled with 78$, so be aware guys before any movement. I will say do not let them handle your precious money.

They said your stuff will be going in single truck, but they changed in 2 times in between as per delivery guys. We moved from RI to TX do not had even 400sqft of stuff and they made it 525 sqft and made all single items added for another 800$ extra as per papers.

Please do not book these guys and I am not alone check more reviews if you do not believe me. These guys do not have their website reviews, their A+ rating is fake. You will regret as soon as you have your stuff in their truck, they will not give you final price before loading.

The humiliation will start when your stuff is on their truck and you can’t do anything, they will increase your stuff by adding more items and you will ended up paying extra including mishandling your stuff while moving. Please check more reviews on BBB before giving them business. I regret my decision to give them business and went with them by canceling the cheaper and good guy, just due to giving a chance to local business, but they don’t worth having even respect.

Move size: 2 Bedroom Home Service cost: $3800

If I could give this company 0 stars I would. We used Five Star Movers to move from Cape Cod to Salt Lake City. After paying an arm and a leg, our furniture took 3.5 weeks to get there (which was within the limits of their contract, but still crazy). For 3.5 weeks, we had no communication of where our belongings were. Then, on Mother's Day, I got a call in the morning that the movers were an hour away (with no advance notice). I had to leave a Mother's Day brunch to go complete my move because the movers had to be in California the next day. The movers also left to smoke marijuana in the middle of the move...very professional!

Then, once I actually received my belongings, there was THOUSANDS of dollars worth of damage. My couch and 2 TVs appeared to have sat in water and were completed ruined (probably worth about $3,500 total), my peloton was broken ($2,800 alone), multiple desks / nightstands / dresser were all banged up, and so on. I filed an insurance claim (which I will admit I did not purchase additional insurance because I'd believed I was using reputable movers who were responsible and reliable) and received an offer to settle for less than $300. I've called Five Star Movers multiple times and have been promised a call back from the manager, which I've never received. I've asked to be transferred to the manager and he's always conveniently in a "meeting".

This company is fraudulent, dishonest and negligent. DO NOT USE THEM FOR ANY MOVE! My husband and I are both attorneys and will be filing a claim with the BBB, the American Moving & Storage Association and seeking legal recourse in hopes that other people do not have to go through the pain and suffering (and financial loss) that we have gone through.

Move size: 3 Bedroom Home Service cost: $13000

This company was a complete nightmare. The request was a hold for 30 days in storage which was confirmed at time of pickup. When the time came, the company refused to give us our belongings and said they couldn't make time until the following day. Considering the UHaul rental was only for that day and we had family in Mass for this reason, we couldn't be flexible with this. The woman who was in charge doesn't speak very good English, but she was completely unhelpful regardless. Needless to say after countless hours of back and forth over the phone, they allowed us to get our belongings at a specific time of 7 am the next day only. After moving in and unpacking, multiple items were stolen, including specific DVDs and play station games, our bed frame, as well as a bag of golf clubs that had sentimental value of a recently passed grandfather. When we made the complaint about the stolen items, they said we would have to file a missing item claim which we had to do online. Overall, it still makes my blood boil when I think about what this company got away with. Never again.

Service cost: $800

Recently, I've hired Five Stars Movers to move from two bedroom apartment in Quincy to four bedroom house in Hudson. They arrived on time and pack/unpack everything in timely manner and did an outstanding job mostly. However, one instance that I didn't like was when traveling to my destination, movers suddenly took a different route instead of following me which I can let it slide but when I arrived at my destination, movers were no where to be found. I didn't mind waiting 5-10 minutes give or take because they had to drive a truck and can't drive fast. Later on, found out that the movers had to stopped by to have lunch first. I was not told up front about this and I had to wait for my stuff for about 30min not knowing where they were or something might of happend which to me was odd. Overall, the whole move went smooth and far exceeded my expectation. I plan to use Five Stars Movers again.

Service cost: $826

Just throw out your stuff and use the moving money to buy new. They ripped a couch that was 3 months old, they broke a wine rack, they scratched up and dented the rest of my furniture and on top of all that they scratched up and ruined all my hard wood floors.

If that isn't bad enough, when you file a claim they use a company out of florida named CSI Pros. Who are unhelpful,rude and unprofessional.

Save yourself money, time and aggravation. And if you do use 5 star movers make sure you have a lawyer on speed dial.

Service cost: $1400

Stay away from this company. The worst corrupted company. you will end up paying a lot more if your street is small and their big wheeler does not get in. They will not give you any option to drop of your stuff any where else even one block or across the street, because they want to charge you additional $350 to transfer your stuff to a smaller truck and they want cash!! Or they will threaten you that your stuff will be taken back to the origin which in our case was Boston.

Move size: Studio Service cost: $1764

Do not hire. As the other reviews here state, I was given an estimate, and once the movers came to load my belongings they boxed up everything-even my wood furniture-after I had already spent hundreds of dollars and hours wrapping my breakables and TVs in layers of bubble wrap. The boxes and a box spring that I added last minute was an extra $859!

Additionally, when asked how to tip the movers, I was told to make a check out to the company. I did so, and the movers refused the check! (more than likely because he doesn't have a bank account) . I ripped that check up and did make it out to a driver although I was furious.

I was promised delivery within 21 days, with a 72 hr notice. I've been calling and emailing for one week just to get a location of the drivers, and am not getting any responses back. (The 21 day period will be over in 4 days).

They claim to have FB reviews-I found none.

Move size: 1 Bedroom Home Service cost: $3800